Identifying practice priorities for the Remote Monitoring pilot programme

Health Innovation North East and North Cumbria’s Innovation Design Service (IDS) delivered a bespoke session for GP practices enrolled on the HI NENC Remote Monitoring Programme in May 2023.

The one-day discovery session, which was designed and delivered by the IDS team as part of the overall Innovation Pathway, provided a platform for attendees to collaboratively discover the potential uses for remote monitoring and define how to take this forward.

The Challenge

HI NENC and North East and North Cumbria Integrated Care Board (ICB NENC)’s Remote Monitoring programme is working with five GP practices in the region to pilot clinical pathways and associated remote monitoring technology. The University of Sunderland will evaluate these learnings for wider spread and adoption.

The GP practices enrolled on the pilot had to define how the programme would be taken forward in each practice exploring and making decisions on priority clinical pathways and the technology used. With a tight timescale of six months for the pilot, these initial decisions needed to be quickly defined and rolled out in each practice.

Furthermore, it was important for GP practices to be able to work collaboratively and with the programme team to share learnings, understand more how remote monitoring could be used and the benefits offered to their patients.

The Approach

Representatives from HI NENC, NENC ICB, the University of Sunderland and the GP practices involved in the pilot came together for a one-day discovery session where they used design thinking methodology adopted by the IDS to explore the potential uses for remote monitoring in each practice and defined the pathways and technology which they would pilot throughout the duration of the programme.

The IDS worked closely with all programme stakeholders to define what success would look like, and to design and deliver a facilitated session to achieve these goals.

The Results

The GP practices involved in the IDS session were provided with the tools they needed to start working on the pilot from the outset. This collaborative approach also provided the platform for shared learning with other practices and to hear from HI NENC and NENC ICB on the opportunities available to them.

  • HI NENC and NENC ICB worked with the GP practices involved in the pilot to gain a deeper understanding of their needs from the programme.
  • The tools employed throughout the session provided time boxed activities, with participants working both as individuals and as a group to bring together ideas and decide how best to move forward.
  • Stakeholder and empathy mapping exercises provided clinicians with an insight into the hearts and minds of patients ensuring what they deliver meets their needs and improves their care.
  • Continued insight throughout the session from subject matter experts within HI NENC and the NENC ICB ensured thinking was aligned with the priorities of the overall Remote Monitoring programme.